Shipping policy

Every JÆSMIN36 piece is made to order and handcrafted in Antwerp, Belgium. We produce each piece individually once an order has been confirmed and payment has been successfully received.

Production Lead Time

Each JÆSMIN36 piece requires approximately 6–8 weeks for production.

This lead time refers exclusively to the creation of your piece and does not include shipping or delivery time.

Once your piece has completed production and passed our quality control process, you will receive a shipping confirmation with tracking information.

Shipping

JÆSMIN36 ships worldwide through fully insured shipping partners.

All shipments require a signature upon delivery. Depending on the destination, identification may be requested by the courier at the time of delivery.

Shipping times vary according to destination and customs processing.

Shipping Costs

Shipping costs are calculated at checkout based on the destination of your order.

Any applicable duties, taxes or import charges will be presented at checkout where available. If they are not collected at checkout, they are the responsibility of the recipient and may be requested by the local customs authority or courier before delivery.

Customs & International Deliveries

International orders may be subject to customs inspections or import procedures that are outside JÆSMIN36's control.

JÆSMIN36 is not responsible for delays caused by customs clearance, local import procedures or circumstances beyond our reasonable control.

Tracking Your Order

Once your order has been dispatched, you will receive a confirmation email containing your tracking number and shipping details.

Please allow the courier time to activate tracking information after dispatch.

Delivery Address

Please ensure that your shipping address is complete and accurate when placing your order.

JÆSMIN36 cannot be responsible for delays, additional shipping charges or failed deliveries resulting from incorrect or incomplete shipping information provided at checkout.

Lost or Damaged Shipments

If your order arrives damaged, or if you believe your shipment has been lost in transit, please contact JÆSMIN36 as soon as possible.

For packages that arrive damaged, we ask that you notify us within 48 hours of delivery and retain the original packaging so we can assist with the shipping claim and arrange an appropriate resolution.

Questions

For any questions regarding shipping, delivery or your order, please contact Client Services through the contact information provided on our website.